Shipping Terms and Services

Shipping Origin

All orders ship from Ontario, Canada. We are a proudly Canadian-owned company, and your products are stocked and dispatched locally.

Processing Time

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
During sales or high-volume periods, processing may take slightly longer.

You’ll receive a confirmation email once your order has shipped.

Shipping Times

Estimated delivery times after dispatch:

• Ontario: up to 7 business days

• Rest of Canada: up to 14 business days

• International: based on international shipping schedules (varies by location) 

Shipping times are pessimistic estimates and may vary due to weather, carrier delays, or customs processing.

Shipping Costs

FREE SHIPPING TO ANYWHERE IN CANADA!

Shipping rates are calculated at checkout based on your location and order size.

Tracking

Once your order ships, you’ll receive a tracking number via email so you can follow your package in real time.

Customs, Duties & Taxes (International Orders)

Orders shipped outside Canada may be subject to customs fees, duties, or taxes determined by your country. These charges are the responsibility of the customer.

Incorrect Addresses

Please double-check your shipping information at checkout. We are not responsible for delays or losses caused by incorrect or incomplete addresses.

Lost or Damaged Packages

If your package arrives damaged or does not arrive within a reasonable time:

1. Contact us within 7 days of the expected delivery date

2. Include your order number and photos (if damaged)

We’ll work with the carrier to resolve the issue as quickly as possible.

Delivery Issues

Once a package is marked as delivered by the carrier, we are not responsible for lost or stolen packages. Please contact the carrier directly if this occurs.

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